Voicemails
Note
A Corporate license or higher is required.
Purpose
A voice mail is a recorded message of a Call who has selected the voice mail option in the IVR.
Explanation per field
Voice Mails will be stored on SharePoint automatically together with some meta data:
| Item | Description |
|---|---|
| Type |
This is the file type. |
| Name |
This is the Call id (GUID), created by AnywhereNow. |
| Modified |
This is the date the recording is added. |
| Modified By |
This is the account that adds the recording. |
| Caller |
Uri of the contact who left the Voicemail. |
Notifications
By default the voicemails are stored in SharePoint. It is possible to set an alert on this list, for example when a new voicemail is saved. For this you need to configure SMTP for SharePoint. When this is done, you can select Alert Me in the Item Tab.
Recording Locations
Voicemail On-premises
By default the UCC will store the voicemail on the same SharePoint site as the configuration.
For this the following settings must be set:
| Item | Description |
|---|---|
| CopyVoicemailToSharePoint |
True |
| CopyVoicemailToSharePointIsOnpremises |
True |
Voicemail Online AAD
Alternative recordings can be saved to SharePoint Online with AAD. For this you need the Azure Client ID and Tenant ID.
For this the following settings must be set:
| Item | Description |
|---|---|
| CopyVoicemailToSharePoint |
True |
| CopyVoicemailToSharePointIsOnpremises |
False |
| CopyVoicemailToSharePointOnlineUri |
URL op document library on SharePoint Online |
| CopyVoicemailToSharePointOnlineAAD |
True |
| CopyVoicemailToSharePointOnlineAADClientId |
Azure Client ID, see below. |
| CopyVoicemailToSharePointOnlineAADTenantId |
Azure Tenant ID, see below. |
Obtaining the Azure Client IDSharePoint Online ADFS
Alternative recordings can be saved to SharePoint Online with ADFS.
For this the following settings must be set:
| Item | Description |
|---|---|
| CopyVoicemailToSharePoint |
True |
| CopyVoicemailToSharePointIsOnpremises |
False |
| CopyVoicemailToSharePointOnlineUri |
URL op document library on SharePoint Online |
| CopyVoicemailToSharePointOnlineADFS |
True |
Install Direction
Alternative recordings can be saved locally in the install directory
| Item | Description |
|---|---|
| CopyVoicemailToSharePoint |
False |