AnywhereNow has the following products available.
Interceptor
The Interceptor The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. lets you manage the Direct Inbound and Outbound dialogues of the Agents.
Reception Attendant for Skype for Business
The Reception Attendant for Skype for Business improves the Call Management of the Reception.
WebAgent
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
WebAgent for Bullhorn
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Bullhorn.
WebAgent for Dynamics 365
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.
WebAgent for SalesForce
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.
WebAgent for SalesForce Classic
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.
WebAgent for SAP C4C
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.
WebAgent for ServiceNow
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.
WebAgent for Microsoft Teams
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..
Snapper
Extend the Microsoft Teams and Skype for Business client with AnywhereNow information, like Agent info, Dialogue info and Statistics.
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Remote Presence Updater
This gives the manager the ability to adjust the presence of his agents.
Notifications
Alert the Supervisor with automatic messages, based on triggers in the UCC.
Email Dialogue Provider
The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends AnywhereNow Dialogue Manager input to Webchat.
WhatsApp and SMS Dialogue Provider
The WhatsApp and SMS Dialogue Provider extends AnywhereNow Dialogue Manager input to WhatsApp and SMS.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Voicemail Dialer
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.
Universal Timeline Service
The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers.-information.