Dialogue Cloud

On Premises

Workforce Management

Note

A WFM integration license specific to each connection is required.

Introduction

Workforce management (WFM) is the process of optimizing the efficiency of an organization's workforce. This typically involves forecasting, scheduling, data collection and analytics, budgeting, recruiting, field service management, human resource management, training, and performance management. AnywhereNow can be integrated with existing WFM solutions. Currently the supported WFM platforms are Verint and Teleopti.