Read Inbox subfolder
Note
An Dialogue Cloud WebAgent for Omnichannel license is required.
Note
An Enterprise license or higher is required to access these features.
Read a subfolder of the Inbox
The E-mail Dialogue Provider has the ability to read a subfolder of the Inbox folder. This allows prioritization of particular e-mails using Outlook rules to divide incoming e-mails to the subfolders, configuring EmailDialogueProvider settings per Mailbox subfolder and then applying ItemsInQueueTreshold settings.
How to enable
The plugin setting InboxSubfolder has been added with EmailDialogueProvider scope.
| Setting | Value | Description |
|---|---|---|
|
Setting: InboxSubfolder Scope: EmailDialogueProvider |
The name of the subfolder |
Read e-mail from a subfolder of the Inbox mailfolder |
It is possible to go to a deeper subfolder simply by adding a new PluginSetting with name InboxSubfolder followed by a number, e.g. InboxSubfolder2, InboxSubfolder3 etc. with the same Scope.
Important
These subfolders may be applied even though the E-mail Dialogue Provider has already been running for a while when using Graph. Replies will then still be sent on the original e-mail. It will not work for EWS, in which case a reply will be sent as a new e-mail.