User Guide Voicemail Dialer

Comparison to Voicemail Dialer v1 and v2

• The VoicemailDialer v2 does not use the VoicemailAgents list, but uses regular Agents and Skills instead.

  • The VoicemailDialer v2 will not call an Agent if that Agent is already in a Call, or otherwise unavailable.

  • The VoicemailDialer v2 Sessions will be queued if no Agents are available. This means Agents can also Take VoicemailDialer V2 sessions from the Queue.

Installation manual

• Voicemail Dialer v1 User Manual

• Voicemail Dialer v2 User Manual