Release Notes - Feature Release DC2021.01
Warning
This version is now end-of-support. For more information, click here for our End-of-support policy.
Related client-side software
Note
To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability. and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
| Component | Version | Version - b | Version - c |
|---|---|---|---|
|
Snapper |
8.3.0 |
8.3.2 |
8.3.2 |
|
Inflight Wallboard (client) |
6.5.1 |
6.5.1 |
6.5.1 |
Feature enhancements
-
(Feature 46659) When an Agent changes their formal active status, this is now logged in the A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. log
Resolved issues
-
(Enhancement 45092) Dealing agent check takes up to much time with 500+ agents
-
(Enhancement 46237) The UCC update script now checks for Breaking plugin changes again
-
(Enhancement 46657) The UCC would no longer hunt Agents for TextHandling Sessions, even though those Agents are available.
-
(Enhancement 46516) Reduced load caused by diagnostic logging, which could result in slow http request responses of the WebAgent Service in heavy load environment
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(Enhancement 46516) Reduced load caused by diagnostic logging, which could result in slow http request responses of the Dialogue Manager in heavy load environment
Resolved issues - version b
-
(Enhancement 46957) Enhanced memory performance when using CampaignDialer
-
(Enhancement 47335) Enhanced memory performance after a lot of transfers
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(Enhancement 47408) When a Session was throttled because Hunts would fail quickly, all Sessions that were waiting in the Queue after the throttled Session would also be throttled.
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(Enhancement 47714) When an Agent changes its formal status this could lead other Agents to be removed.
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(Enhancement 45870) ListPlugin fails to work with Core versions with updated assemblies
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(Enhancement 47241) Automatic answer UCC calls not selectable in Snapper, if client type is Skype
-
(Enhancement 47415) Personal Statistics in Snapper not updated properly