AnywhereNow Bundle Support, End-of-Support Policy
Tip
For the product component lifecycle policy, see our dedicated policy page:
Product version support and upgrades
AnywhereNow continuously improves Dialogue Cloud Neo bundles with new features, feature enhancements, resolved issues, and security updates. To benefit from the latest capabilities and remain fully supported, we recommend that all customers run the current release (N) or the previous release (N-1). This page explains the support you receive for each bundle A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability. version and why staying current matters.
Support types
Technical support covers issues where something used to work but no longer does. Technical support is available for the phased rollout (N+1), current release (N), and previous release (N-1).
Functional support covers questions about how to change, configure, or enable a feature. Functional support is available for the phased rollout (N+1), current release (N), previous release (N-1), N-2, and N-3.
Support status per bundle version
| Version | Support level | Recommendation |
|---|---|---|
| Phased rollout (N+1) | Full Technical support and Functional support, including new features, feature enhancements, updates, and resolved issues. | Suggested version to get familiar with the release. |
| Current release (N) | Full Technical support and Functional support, including feature enhancements, updates, and resolved issues. | Recommended version for all customers. |
| Previous release (N-1) | Full Technical support and Functional support, including updates and resolved issues. | Supported, with an upgrade to the current release recommended. |
| N-2 | Functional support only. Issue resolutions and security updates are no longer provided. | Upgrade planning should begin as soon as possible. |
| N-3 | Functional support only. Issue resolutions and security updates are no longer provided. | Upgrade should be prioritized. |
| N-4 and older | End-of-Support. No Technical support or Functional support is provided. | Immediate upgrade required to remain on a supported version. |
Why staying current matters
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Security: Security updates and issue resolutions are delivered only on fully supported versions (N+1, N, and N-1). Versions N-2 and older no longer receive them.
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Continuity: As the platform evolves, changes are validated against supported versions only. Running an unsupported version increases the risk of disruption when the platform changes.
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Value: Every release adds enhancements and new functionality that older versions do not include.
Planning your upgrade
If you are running N-2 or older, start planning your upgrade now.
For supported versions, customers can raise incidents, requests, or questions through the AnywhereNow Support Portal. For technical support, customers must run or upgrade to a technically supported version first (N+1, N, or N-1).
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AnywhereNow does not provide support on versions that have reached End-of-Support. The only exception is for assistance related to upgrading from your End-of-Support version to a supported version.
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Ready to update? Customers can receive software and request and schedule an update through their partner with access to OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments.. Our direct customers can request the same through the AnywhereNow Support Portal.
For an accurate list of the supported bundles, see: Bundle Release Notes