AnywhereNow Product Lifecycle Policy

Introduction

AnywhereNow strives to provide best-in-class products and services to meet our customers’ needs throughout all stages of the product lifecycle. As technology and business needs evolve, there will be cases where older products no longer meet market requirements. The decision to discontinue a product or components are based on many factors, such as the availability of components needed to continue production, a third-party manufacturer’s discontinuation of support or integration, or the introduction of a newer products with more advanced features and functionality.

To help our customers manage any End-of-Life transitions, including implications for support, we have developed the following standard guidelines and definitions for products in specific phases of the lifecycle.

AnywhereNow may revise these guidelines from time to time at its discretion.

Phase definitions

Phase	Definition
End of Sale (EoS)	The End of Sale (EoS) product's end date is the last date that a product is available for sale through AnywhereNow. When possible, AnywhereNow may offer a newer revision of the same product or provide recommendations on a migration strategy. AnywhereNow attempts to notify customers six months in advance of products going End of Sale, via this page and in partner communications. End-of-Sale can be conducted across two stages, consisting of End-of-NEW-Sales and End-of-Renewals.
End of Software Maintenance (EoSM)	The End of Software Maintenance (EoSM) milestone defines the date that AnywhereNow will stop providing enhancements and/or fixes for a product or function that is in the End of Service Life phase. Support will be limited to setup/configuration items. During the EOSM period AnywhereNow will continue to provide security patches for critical issues only, at its sole discretion.
End of Service Life (EoSL)	The End of Service Life (EoSL) date is the last date to receive service and support for the product, feature, or functionality. After this date, all support, services, or functionality are made unavailable, and the product becomes obsolete. Software and other product-related information will be removed from the AnywhereNow support website.

Service Category Definitions

The following service categories will be considered for announcements of End-of-Sale, End-of-Maintenance, and End-of-Service-Life. This now includes our own software as well as any 3rd party dependencies or standards which we deem important to mention.

Service Category	Description
Product	A standalone service with its own Primary and Secondary features, or an associated cost
Primary Features	Primary capabilities, essential to the product’s purpose.
Secondary Features	Enhancements or utilities that support but don’t define the core experience.
Localization	Language and regional support.
SDKs and Libraries	Developer tools for embedding or extending functionality.
Third-party Integrations	Built-in connections to external platforms.
Authentication Services	Identity and access management.
Storage and Databases	Data persistence and archival.
OS/Browser	Supported operating systems and browsers.
Cloud Infrastructure	Hosting and deployment environments.

Product Component List

The following Product Components have been marked for the following lifecycle dates:

Product Component	EoS Date	EoSM Date	EoSL Date

2026

.NET 8.0 (LTS)

Read more
.NET 8.0 used by some of AnywhereNow's backend and client components has been announced EoL by Microsoft per November 10th 2026.
Suggested Replacement:
Our various affected products will be upgraded to leverage the new .NET 10.0 (LTS)

n.a.

Nov-2026

SharePoint Server 2019

Read more
Microsoft has declared this product to become EoL on July 14th 2026. AnywhereNow will no longer support this underlying platform.
Suggested replacement:
SharePoint in Microsoft 365 (aka SharePoint Online).

n.a.

Jul-2026

SharePoint Server 2016

n.a.

Jul-2026

2023

CTI-Broker (API) Read more As a custom connector to emulate call handling between On-Premise Skype for Business servers, CTI-broker has been discontinued by AnywhereNow. Suggested Replacement: Dialogue Studio.	-	Jun-2023	Dec-2023
Notification Service for Skype for Business Read more Built upon the Skype for Business server SDK, retired by Microsoft, this service has also been discontinued by AnywhereNow	-	Dec-2022	Jun-2023
Remote Presence Updater for Skype for Business Read more Built upon the Skype for Business server SDK, retired by Microsoft, this service has also been discontinued by AnywhereNow	-	Dec-2022	Jun-2023
SharePoint Server 2013 Read more Microsoft has declared this product EoL on April 11th 2023. AnywhereNow will no longer support this underlying platform. Suggested replacement: SharePoint in Microsoft 365 (aka SharePoint Online).	n.a.	n.a.	Apr-2023

2022

WebChat 1.0 Read more WebChat 1.0 (also known as WebChatPlus) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. Besides the Microsoft dependencies the used jQuery library (version 3.2.0) is also deprecated. AnywhereNow can no longer support this product. Suggested Replacement: WebChat for DialogueManager	-	Jun-2021	Dec-2022
CallMe (website add-in) Read more CallMe (add-in on Website) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. Besides the Microsoft dependencies the used jQuery library (version 3.2.0) is also deprecated. AnywhereNow can no longer support this product. Suggested Replacement: Adaptive Cards Adaptive Cards are preformatted boilerplate messages that can be selected by an agent to be sent to a client. They are written using an open card exchange format that allows the developers to 'write once' and share with any compliant host application or other Microsoft 365 Power Suite Apps (like Bookings or Customer Voice)	-	Jun-2021	Dec-2022
BotManager (a.k.a. BotFramework) Read more BotManager (behind Webchat 1.0) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. AnywhereNow can no longer support this product. Suggested Replacement: Cloud Cognitive Service Bot networks (e.g. Google/ Microsoft AI) and Dialogue Studio	-	Jun-2021	Dec-2022
InDialogue (AppStore) for Teams. Read more The AnywhereNow InDialogue App from the Teams app store allowed an AnywhereNow supervisor chat communication with a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. Suggested Replacement: Supervisor Functionality in Snapper or WebAgent	-	-	Jun-2022
Dialogue Intelligence (a.k.a. SSRS Reports) Read more With the advent of Microsoft's Power BI as a new data intelligence platform for both On-Premise and Cloud solutions, AnywhereNow has decided to stop development and support of the Dialogue Intelligence solutions on SSRS (only available for On-Premise platforms/servers). Suggested Replacement: Power BI	-	-	Jun-2022
Extension Window for Skype for Business Read more The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product. Suggested Replacement: WebAgent.	-	-	Jun-2022
Email Dialogue Provider for Extension Window for Skype for Business Read more The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product. Suggested Replacement: WebAgent with Email Dialogue Provider for Dialogue Manager	-	-	Jun-2022
CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. plugins for Extension Window for Skype for Business Read more The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product. Suggested Replacement: CTI WebAgent or WebAgent with CRM Service	-	-	Jun-2022

2021

Bridg App Read more Bridg was the mobile app (on Android and iOS) for retrieving and displaying realtime CRM contact details from a UCC to an agent on a mobile phone.	-	-	Jan-2021
Retention Policy script (for SharePoint libraries and lists) Read more Native alternatives from Microsoft have become available and mainstream in the form of Power Automate and native SharePoint on Microsoft 365 Library management features. AnywhereNow has decided that maintaining an own solution does not constitute any benefit. AnywhereNow will no longer support this product. Suggested Replacement: Power Automate or native SP Library Information Management Policy settings	-	-	Dec-2021
Timerjobs PowerShell script (for SharePoint lists) Read more Native alternatives from Microsoft have become available and mainstream in the form of Power Automate. AnywhereNow has decided that maintaining an own solution does not constitute any benefit. AnywhereNow will no longer support this product. Suggested Replacement: Power Automate	-	-	Dec-2021
CRM Service for CSV Read more CSV Files as a source for CRM data do not pass Cloud accessed authentication criteria. This method has been discontinued.	-	-	Dec-2021
CRM Service for SugarCRM Read more SugarCRM is an On-Premise centric CRM platform which did not pass the Dialogue Cloud security and commercial directives. This method has been discontinued.	-	-	Dec-2021