Update older versions of Core

If you are using an old Core version (more than two years old), then the operating system of the AnywhereNow server has probably also reached its end-of-life.

The update approach in this case is a side-by-side migration to a new AnywhereNow server and SharePoint site collection. This approach minimizes the risks and provides a rollback.

• Add a new AnywhereNow server to the Skype for Business topology (requires a new license key). If you have an enterprise trusted application pool, you can add the new server to this pool. If not you have to create a new trusted application pool and add the server to this new pool.
• Create a new site collection in SharePoint and create new sites, using the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Creator.
• Use CopySettings script to backup and the restore the content of the current SharePoint sites to the new site collection. Use retention policies together with the Retention Policy Web job, to remove old items in the lists.
• Migrate the SharePoint permission with your own tooling or manually.
• Modify the config.xml and add the UCC’s to the file and use the new SharePoint site collection.
• For plugins and prompt, validate if they support the latest Core.
• Depending or your topology choose one of the following two options: