Inflight Wallboard FAQ
Version
Q: How can I see which version of the Wallboard is installed?
A: Open "Program and Features" in Control Panel. Behind "AnywhereNow Inflight Wallboard" you can see the current version.
Logs
Q: Where can I find the Wallboard log file?
A: The log file can be found at
Support
Q: My Wallboard is not showing any data. How can I check the connection?
A: Open the config.xml from the Wallboard folder (c:\program files (x64)\Anywhere365 Inflight wallboard\i01). Scroll down to the "normal view settings" and select the URL from "value".
Copy the URL and paste it into a browser. Add /signalr/hubs to it (full URL should be like: http(s)://uccserverfqdn/dashboardservice/signalr/hubs) and hit enter.
When a file is presented for downloading, you know your connection is correct.
Q: How can I change the labels for calls received within 20 seconds or 2 minutes and SLA calculation?
Look up this part in the config file in the Wallboard Folder.
Copy
XML
<!-- Normval View Settings -->
<DashboardServer version="1.5" name="ucc_" value="http://ucc.domain.com/DashboardService" SLA1Label="30 sec" SLA2Label="2 min" SLA1="30" SLA2="120"></DashboardServer>Change SLA1 Label , SLA2 Label, SLA1 and SLA2