Interceptor FAQ

A: You can go to the Front End Server:

C:\Program Files\SipInterceptor folder and right click on the Wsp.Anywhere365.SipInterceptor.exe

Now choose for properties and then review the Details tab.

A: Most likely your Global VoicePolicies are limited. By default the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. gets the Global VoicePolicies, and will use these to do the Call.

Grant the all the UCC ApplicationEndpoints a VoicePolicy, which are able to do a PSTN Call.

A: Yes you can change this by doing the following steps:

1. Navigate to the Audio directory

   C:\Program Files\Anywhere365\Core\UCC\

2. Overwrite "dialtone.wav"

   Tip

   Create a backup.

3. Restart the UCC Service