Configure AttendantService Security

Purpose

By default all users who can reach the AttendantService url, can get data in their client. For security reasons this can be limit to only specific AD users per UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..

Configuration

1. Go to:C:\inetpub\wwwroot\Attendant

2. Open the Web.config file (with notepad or another editor as administrator)

3. Insert the correct UCC name. Use a comma when multiple UCC’s must be secured. For example:

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   XML

   <add key="secure_uccs" value=" ucc_name01,ucc_name02,ucc_name03 "/>

4. (Optional) Use "all" when all UCC’s must be secured. For example:

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   XML

   <add key="secure_uccs" value=" all "/>

5. Insert the correct UCC name,domain and users, which must have access to the DashboardService.

   1. You can add multiple users for one UCC and/or you can add multiple users for multiple UCC’s.
      To do this, use ‘;’ for split per group, ‘:’ for split ucc per user and‘,’ to split per user.
      For example:

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      XML

      <add key="users_for_secureucc"value=" ucc_name01:domain\username01,domain\username02;uccname_02:domain\username01,Domain\username02 "/><!-- ';' splits group, ':' splits uccfrom users, ',' splits users -->

   2. In this case, username01 and username02 have access to ucc_name01 and ucc_name02