Dialogue Cloud

On Premises

Configure Dashboard Service

Purpose

By default the DashboardService works after the install, but there are some settings you can alter.

The files to alter the setting can be found "Web.config" on the following location:

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File path
C:\inetpub\wwwroot\Dashboard

Configure

Allow Origins

If the key “AllowedOrigins” contains * (for all domains are allowed) or the specific protocol and FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] (e.g. http://sub.yourdomain.com). The latter option can be semicolon separated for multiple entries.

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XML
<add key="AllowedOrigins" value="*" />

Setup security

Security can be uses to restrict access per user, Learn More

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XML
<add key="secure_uccs" value="" />
<add key="users_for_secureucc" value="" />

Complete state

Complete state is send to the client (Snapper, Wallboard, etc) when a new subscription is started. This contains all the current live information of the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. However when you have a lot of clients over a limited network connection, this could take unnecessary resources. With the key complete_state_ucc_only_requester, this can only be send to the client who is requesting the complete state.

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XML
<add key="complete_state_ucc_only_requester" value="true"/>

Advanced Statistics

The Advanced Statistics data can be prevented from being sent over the Dashboardservice to prevent excess traffic with limited network resources and/or many clients ( Snapper or WebWallboard) requesting this data. Adding the below keys will stop generating and sending this data-stack through this single service. (If these keys are not present the default "false" will be used)

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XML
<add key="disable_advanced_personal_statistics" value="true" />
<add key="disable_advanced_wallboard_statistics" value="true" />

Option 1: if only disable_advanced_personal_statistics is set to true

  1. There is no impact on WebWallboard

  2. Even if the toggle Enable Advanced Statistics is enabled in the Snapper:

    the below section for Personal Statistics in the Snapper will stay empty:

Option 2: if only disable_advanced_wallboard_statistics is set to true

  1. The WebWallboard will not show any information related to SLA per skill and calls waiting counter does not work.

  2. There is no impact on Snapper

Option 3: if disable_advanced_personal_statistics and disable_advanced_wallboard_statistics are both set to true

  1. The impact on Snapper is as described above in option 1,
    and

  2. The impact on Webwallboard is as described above in option 2.

Log location

You can move the location of the log files by changing a key in the log4net.config.

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XML
<file value="Log\DashboardWebService.log"/>