Install Extra UCC

In this manual the steps are described to add an extra UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. on Skype.

Configuration

1. Every UCC Core version media file has the "InstallEXTRAUCC.ps1" script, located in the Install Root.
   

2. Edit properties file (properties.ps1)

1. Set an application id, used for trusted application and the trusted application endpoints.

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   $AppId = "< application id >" 

   Warning

   Use only lowercase letter and do not use spaces.

2. Set the domain name of the service account

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   $domain = "<domain name>"

3. Set the service account name without the domain name

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   $account = "<service account name> (no domain)"

4. Set the application pool fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]

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   $AppPoolName = "< app pool fqdn >"

   Note

   You can look this up in PowerShell:

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   Get-CsTrustedApplicationPool | select PoolFqdn | Sort PoolFqdn

5. Specify a port number

   Warning

   Port must be unique.

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   $Port = 6001

6. Specify the sip domain name

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   $SipDomain = "< sip domain name (domain.com)>"

7. (Optional) Specify the Settingsurl

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   $settingsUrl = "<settingsurl>"

3. Save the properties file.

4. Open power shell as admin

5. (When using pre Windows 2012 R2) Set-ExecutionPolicy remotesigned, Y

   

6. Run installEXTRAUCC.ps1

   1. This will take some time

   2. Red text means an error, check the error before restarting

7. Script prompts for display name and LineURI. These options can be optionally set.

Continue

Continue reading on how to create and extra UCC.

Start UCC

Configuring a UCC