Un-install Call Controls plugin

Remove Plugin Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Remove the following settings:

Remove plugin from config

If configured per UCC

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   It is recommended that you make a backup of the config.xml file in case issues arise.

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugin" value below ‘SettingsURL’ of the UCC.

   Copy

   XML

   <Plugin name="CallControlsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />

If configured for UCC Service

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugins" value below ‘Presence Provider’.

   Copy

   XML

   <Plugins>
   <Plugin name="CallControlsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />
   </Plugins>

Restart UCC and validate

1. Login to the AnywhereNow Application Server

2. Start Services

3. Restart "Unified Contact Center"

Remove the plugin files

1. Log in on the server on which the UCC service is running.

2. Go to the plug ins folder (‘DRIVE:\program files\core\anywhere365\plugins\').

3. Delete the folder "CallControlsPlugin" for the plugins folder.