Uninstall Custom Sessions plugin

Remove Plugin Settings

1. Open the UCC Config page on SharePoint

2. Open the PluginSettings list

3. Remove the following settings:

Remove plugin from config

If configured per UCC

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugin" value below ‘SettingsURL’ of the UCC.

   Copy

   XML

   <Plugin name="CustomSessionPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />

If configured for UCC Service

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugins" value below ‘Presence Provider’.

   Copy

   XML

   <Plugins>
   <Plugin name="CustomSessionPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />
   </Plugins>

Restart UCC

1. Login to the AnywhereNow Application Server

2. Start Services

3. Restart "Unified Contact Center"

Remove the plugin files

1. Log in on the server on which the UCC service is running.

2. Go to the plug ins folder (‘DRIVE:\program files\core\anywhere365\plugins\').

3. Remove a folder "CustomSessionPlugin" for the plugins folder.