Install Lists plugin

Note

Please note that this plugin can only be utilized for AnywhereNow related products.

Installation of the plugin per UCC

The plugins are predelivered inside the folder:

Path
DRIVE:\program files\core\<UCCService>\plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin

Configure Plugin

Per UCC

  1. Open file ‘Config.xml’ for editing purposes.

    Tip

    First make a backup of the file to prevent problems!

    The default path of this file is:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

  2. Add "Plugin" value below ‘SettingsURL’ of the .

    XML
    <Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>

For UCC Service

  1. Open file ‘Config.xml’ for editing purposes.

    Tip

    First make a backup of the file to prevent problems!

    The default path of this file is:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

  2. Add "Plugins" value below ‘Presence Provider’.

    XML
    <Plugins>
<Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>
</Plugins>

Configure UCC Settings

Add Plugin Settings

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

Setting Value Scope
ListsEndpoints

https://

For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/settings

Warning

It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.

 ListsPlugin

Restart UCC and validate

  1. Login to the AnywhereNow Application Server

  2. Start Services

  3. Restart "Unified Contact Center"

  4. See the UCC logs if Lists Plugin is successfully loaded

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

    Log
    2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() starting
2020-04-28 12:44:09,601 [5] xa INFO  - ListsPlugin Requesting lists
2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=Agents, FieldNames=ID, wsp_ucc_Agent, wsp_ucc_agent_aci, CustomHours, CustomHoursEnable, wsp_ucc_Formal, wsp_ucc_Order), ListConfiguration(ListName=Supervisors, FieldNames=ALL), ListConfiguration(ListName=ReasonCodes, FieldNames=ID, wsp_ucc_rc_code, wsp_ucc_rc_presencestate, Title), ListConfiguration(ListName=CallClassifications, FieldNames=ALL), ListConfiguration(ListName=Endpoints, FieldNames=ALL), ListConfiguration(ListName=PluginAttributes, FieldNames=ALL), ListConfiguration(ListName=PluginSettings, FieldNames=ALL), ListConfiguration(ListName=PluginFlowSettings, FieldNames=ALL), ListConfiguration(ListName=Settings, FieldNames=ALL), ListConfiguration(ListName=Businesshours, FieldNames=ID, wsp_ucc_AllDay, wsp_ucc_day, wsp_ucc_End, wsp_ucc_Start), ListConfiguration(ListName=Holidays, FieldNames=ALL), ListConfiguration(ListName=Skills, FieldNames=ALL), ListConfiguration(ListName=CannedResponses, FieldNames=ALL))
2020-04-28 12:44:09,601 [5] xa INFO  - PluginManager::StartAsync initialized [ListsPlugin]. Will attempt to provide with lists [Agents, Supervisors, ReasonCodes, CallClassifications, Endpoints, PluginAttributes, PluginSettings, PluginFlowSettings, Settings, Businesshours, Holidays, Skills, CannedResponses]

Additional Information

Does the plugin allow multiple values?

The Plugin allows multiple values for "ListsPlugin", separated by an [enter].