Adaptive Cards

Introduction

Adaptive Cards Adaptive Cards are preformatted boilerplate messages that can be selected by an agent to be sent to a client. They are written using an open card exchange format that allows the developers to 'write once' and share with any compliant host application can be used as UI components for WebChat 2. For example, you can use it as a question form:

How to Access the List

Because the Adaptive Cards are only used for the Dialogue Manager, it has not been made visible from the AnywhereNow front page menu. Accessing the list can be done by either:

1. Adding "Lists/AdaptiveCards/AllItems.aspx" to your SharePoint site collection URL.

   Example: https://SharePointOnlineURL/<sitecollection>/<uccsite>/Lists/AdaptiveCards/AllItems.aspx

2. Or navigating to "Site Contents" and select the list "AdaptiveCards".
   

Explanation per field

In order to manage Adaptive Cards, the following fields should be filled in:

Item	Description
Title	Name of the Adaptive Card.
Id	Id of the Adaptive Card. This field is used for selecting the Adaptive Card in the WebChat 2 config.
Description	This field can be used as a description for the Adaptive Card
Adaptive Card Payload	The card payload designed on: https://adaptivecards.io/designer/
Response	The response that is sent back to the customer after submitting the Adaptive Card. Tip You can use placeholder for a more personal greeting, for example: Thanks {standard.customerName} for sharing, let's look for an agent.

Samples

Many sample Adaptive Cards can been seen and downloaded from the public Adaptive Cards site: https://adaptivecards.io/samples/

More information

For more information on configuring the WebChat2 Front End, see: WebChat 2.0 for WebAgent Additional Configuration

Create/Edit/Remove item

Item can be created, edited or removed.