Uninstall Dialogue Studio
How to remove the Dialogue Studio UCC plugin
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Stop the A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Service
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Go to start, type services.msc and hit Enter
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Locate the Unified Contact Center service and choose Stop
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Delete the following folder: C:\Program Files\Anywhere365\Core\plugins\Wsp.Anywhere365.Ucc.NodeRedPlugin
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Remove the following line to your UnifiedContactCenter in config.xml of the UCC config:
XML<Plugin name="NodeRedPlugin" isIdentityPlugin="true" path="C:\Program Files\Anywhere365\Core\plugins\Wsp.Anywhere365.Ucc.NodeRedPlugin" file="Wsp.Anywhere365.Ucc.NodeRedPlugin.dll"/>
Remove Settings for Dialogue Studio in Ucc.Creator SharePoint template
The Plugin Settings list in SharePoint will need to remove 2 entries in the Scope "DialogueStudio" for each UCC using this Dialogue Studio instance:
| Setting |
Value |
Scope |
|---|---|---|
HttpsEnabled |
False |
DialogueStudio |
HttpPort |
xxxx |
DialogueStudio |
Start UCC
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Start the UCC.
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Go to start, type services.msc and hit Enter
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Locate the Unified Contact Center service and choose Stop
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Delete Dialogue Studio
You can now cleanup Dialogue Studio from your docker image.