Update Email Dialogue Provider component
Note
An Dialogue Cloud WebAgent for Omnichannel license is required.
Note
An Enterprise license or higher is required to access these features.
Installation
Deploy package
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Unzip the AnywhereNow Email Dialogue Provider package
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Edit the properties.ps1
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Run install.ps1 in PowerShell as administrator
Validate
After updating the Email Dialogue Provider needs to wait for a settings update from the Core. This can be done by waiting for the "PollingIntervalMinutes" or forced by a A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. restart.
2019-04-18 16:13:32.7046 DEBUG SettingsManager - Added settings for UCC ucc__texthandling 2019-04-18 16:13:32.7075 TRACE ProviderManager - TryAddUcc ucc__texthandling