WhatsApp and SMS Dialogue Provider Plugin Settings Overview
Note
An Enterprise license or higher is required to access these features.
Introduction
Below an overview of the available settings for the WhatsApp and SMS Dialogue Provider
Plugin Settings
Depending on the WhatsApp and SMS provider you are using, you can customize your settings with the following options:
CM Dialogue Provider
| Setting | Value | Default | Description |
|---|---|---|---|
|
Enabled |
True or False Warning Setting this value to FALSE when other UCCs are running does not disable the Dialogue Manager service for this particular UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location., but will shut down the Dialogue Manager service for all your UCCs using it! |
False |
Enable the provider |
|
ProductToken |
Product token ID |
00000000-0000-0000-0000-000000000000 |
Provided by CM.com |
|
Name |
Must match regular expression ^[a-zA-Z0-9\.]+$ |
Name as shown to the receiver |
|
|
PollingIntervalInSeconds |
Whole number greater than 0 |
15 |
Specify how fast should the dialogue manager be polled for outgoing messages |
|
Sms |
+XXXXXXXXXX |
SMS phone number provided by CM.com |
|
| WaitForStatusReport | True or False | True | Wait for the status report of CM to determine if the message was successfully sent |
| Phone number | +31612345678 | WhatsApp phone number provided by CM.com |