Dialogue Cloud

On Premises

Update CM Dialogue Provider

Note

An Enterprise license or higher is required to access these features.

Note

An additional AnywhereNow WebAgent for Omnichannel license is required.

Note

This feature requires an additional license from an AnywhereNow partner.

Update

Deploy package

  1. Unzip the CM Dialogue Provider package

  2. Edit the properties.ps1

  3. Run install.ps1 in PowerShell as administrator

Validate

After updating the CM Dialogue Provider needs to wait for a settings update from the Core. This can be done by waiting for the "PollingIntervalMinutes" or forced by a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. restart.

CM Dialogue Provider log:

Copy
Log
2019-04-18 16:13:32.7046 DEBUG SettingsManager - Added settings for UCC ucc__whatsapp
2019-04-18 16:13:32.7075 TRACE ProviderManager - TryAddUcc ucc__whatsapp