Configure Wallboard View 7 (Multi Chat)

Introduction

This view is also known as Multi Chat View.

Preview

Prerequisite

• EnableIDR must be active.

Configure

1. Open the config.xml file, which is located in the “InFlight WallBoard\I01” folder

2. The right value for the DefaultView = 7

3. Make sure the General Settings are as in the example below

   Copy

   XML

    <DefaultView value="7" enabled="true"></DefaultView>
   <!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 ReasonCodeView -->

4. Enter the UCC groups.

   Note

   The same groups as view 3 are used. Settings like SLA and SkillAvailable are only used in View 3.

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   XML

   <uccgroups enabled="true">
   
   <uccgroup name="UCC group 1" SLA1Label="20 sec" SLA2Label="2 min" UCCGroup="75">
    <uccs>
    <ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
    <DashboardServer version="1.5" name="ucc_name01" value="http(s)://<FQDN>/DashboardService"></DashboardServer>
    </ucc>
    <ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
    <DashboardServer version="1.5" name="ucc_name02" value="http(s)://<FQDN>/DashboardService"></DashboardServer>
    </ucc>
    </uccs>
   </uccgroup>
   
   <uccgroup name="UCC group 2" SLA1Label="20 sec" SLA2Label="2 min" UCCGroup="75">
    <uccs>
    <ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
    <DashboardServer version="1.5" name="ucc_name03" value="http(s)://<FQDN>/DashboardService"></DashboardServer>
    </ucc>
    <ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
    <DashboardServer version="1.5" name="ucc_name04" value="http(s)://<FQDN>/DashboardService"></DashboardServer>
    </ucc>
    </uccs>
   </uccgroup>
   
   </uccgroups>

5. Replace enter correct UCC name and UCC server

6. Save the file

7. Now the Multi Chat View is applied for the Wallboard.