WebChat Configure UCC

Introduction

Both the WebChat 2 and the WebChatDialogueProvider2 supports multiple UCC's. This enabled web-developers to connect to specific UCC's based on the page navigation or other variables. The UCC can be set in 2 locations.

Order

Which UCC is loaded is based on the following order:

1. Web config
2. Config.json
3. Primary UCC (first UCC to connect to the WebChatDialogueProvider2)

Configuration

You can also define the UCC in the config loaded via the website.

interface uccName: string

Example

Below an example script that can be loaded into your website's html. In this example we loaded a webchat that is connected to "ucc_sales":

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<script type="text/javascript" src="webchat.bootstrap.js"></script>
<script>
window.onload = function() {
	const config = {
        	uccName:'ucc_support',
		}
	};
WebChat.load(config);
};
</script>