Update WebChat 2.0 FrontEnd
Note
An Enterprise license or higher is required to access these features.
Note
An Dialogue Cloud WebAgent for Omnichannel license is required.
Update
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Extract the contents of the zip file.
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Copy all content except the "config" folder in the WebChat folder in IIS:
PathC:\inetpub\wwwroot
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(Optional when updating from Webchat 2.0) Open the config.json and add the uccName:
config.json{ "apiurl": "https://your.website.url/WebChatDialogueProvider", "uccName": "ucc_", "logWebAgentMessages": false, "reduxDevToolsEnabled": false, "mapsApiKey": "" }-
uccName = should be replaced with the A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. name for your default UCC.
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