Configure phoneuri format in WebAgent for Bullhorn
Note
Additional Dialogue Cloud WebAgent and CTI Integration license required.
Introduction
To expand the CTI integrations to change format from The E.164 phone number format is an international (ITU) standard for dialing telephone numbers on the Public Switched Telephony Network (PSTN). Loosely formulated, only "+" and upto 15 digits (0-9) are allowed For example: +4433221100 (For number notation/display and storage see the E.123 standard) to customer format, have the option to add a parameter to the URL.
How to use
Add the phoneformat parameter to the WebAgent url in the Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
[WebAgent URL]?phoneformat=[value]
Allowed characters are N n + - ( ) and the Space character
Note
That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)
Example
When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:
[WebAgent URL]?phoneformat=(nnn)%20nnn-nnnn
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Result
+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment