Disable CTI Settings in WebAgent for Bullhorn

Note

Additional Dialogue Cloud WebAgent and CTI Integration license required.

Introduction

By default the WebAgent we overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, you can hide the settings menu, so users don't overwrite the settings.

Settings that will be hidden with the parameter enabled:

  • Entity

  • Single match: Pop

  • Multiple matched: Pop

  • No match: Pop

How to use

Add the "disable-cti-setting" parameter to the WebAgent url in the configuration

Important

Please use the URL defined in the CTI configuration manual

Note

If your CTI url already contains a url parameter it will be "&disable-cti-settings=true".

URL
[CTI URL]?disable-cti-settings=true