WebAgent for ServiceNow Installation

Prerequisites

Licensing prerequisites

For licensing requirements or renewal questions, contact your AnywhereNow representative.

Supported ServiceNow versions

  • Yokohama
  • Zurich
  • Australia

Configuration prerequisites

  • Configure Sign-in for WebAgent for ServiceNow

  • Configure the WebAgent Service. For more information, see Install WebAgent Service.

  • Ask your AnywhereNow representative to enable the corresponding CTI plugin for your WebAgent environment before using this integration.

    Validation Steps:

    1. Open your browser.

    2. Access the development tools by pressing F12.

    3. Switch to the Network tab.

    4. Navigate to the WebAgent and sign in with your user credentials.

    5. In the filter, search for servicenow.plugin.js.

    Verification:

    • If you see servicenow.plugin.js in the list, the plugin is active.

    • If not, contact your AnywhereNow representative for assistance.

Installation