Release Notes - Hotfix release DC2023.03d

DashboardService Queue API has wrong 'AgentsOnCall' value after completed calls.

After a call had ended the API will now populate the correct value in the JSON response for the key 'AgentsOnCall'.

WFM plugin for TeleOpti failed to update skills.

CRUD actions for skillnames now get processed correctly.

Dialogue Studio login and connectivity enhancements.

Random Login and connectivity issues to Dialogue Studio have now been reduced by better handling events previously causing 50x errors.

Dialogue studio - assign the incorrect configuration to newly added nodes now fixed.

When adding new "action" nodes, any existing config in a flow could not be edited anymore without disabling all configs in the flow. This has now been fixed.

DialogueStudio - Crash when client is not connected when checking version.

Prevented DS from crashing when not in connected state and checking version. AnywhereNow/BrowserConnected now checks for Connected State.

Implemented Adherence API with TeleOpti.

Real Time Adherence (RTA) for TeleOpti (by Calabrio) has been implemented in the WfM plugin.

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Implemented Historical API with TeleOpti.

Historical Data (HD) API has been iimplemented for TeleOpti (by Calabrio) in the WFM plugin.

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Fix discharge and stuck reservation on agent after double skill transfer.

When a call was Skill transferred twice by the same agent, the agent would not get wrap-up and his reservation would persist until the AgentReservationManager releases the reservation after the call had ended. This is no longer the case.

EmailDialogueProvider Fix for interpreting html in unformatted emails.

From some e-mail platforms or smartphones an e-mail can contain unformatted text. If this text contains html formatted components (for example containing the sender's email address) the e-mail cannot be processed properly or the reply to sender cannot be recognised. This is now greatly enhanced.

EmailDialogueProvider handles failure of too large attachments with warning attachment.

When attachments to e-mail too large for processing in database (causing time-outs and stops processing of consecutive messages) are sent by customer, the attachment get's neglected and replaced with a empty attachment file called "Attachment too large.txt". Following messages wil now be processed.

WebChat did not work on customer website because it failed to retrieve the correct language file.

This will now work better.

When uploading an attachment in the webchat, now visible again in the WebAgent.

The attachment list was not visible. This is now fixed

Snapper can now be set up for auto answer of all calls Microsoft's "New" Teams client.

Microsoft has spent the last year introducing a "New" Teams client to completely replace the "Classic" Teams client by March 31st 2024. AnywhereNow has added support for enabling Auto-Answer of All calls into the New Teams client. The "New" client type must be selected in Snapper.

See: Preferences