Install AutoAttendant Prompt

Create AutoAttendant list

1. Download the package to create the AutoAttendant list

2. Unzip package

3. Fill in properties

   1. Site = URL or UCC site
   2. Username = User to connect to SharePoint
   3. Password = Password of User

4. Open PowerShell as Administrator

5. Run createAutoAttendantList.ps1

Add Prompt to Prompt list

1. Open the Prompt list

2. Select "New Item"

   1. Use "AutoAttendantPrompt" as PromptId
   2. Select "Save"

Create Dial Codes IVR Questions

1. Open the IVR Question list

2. Select "New Item"

   1. Use "AutoAttendantPrompt" as Title
   2. Use "Prompt" as Action
   3. Use "Welcome Message" as Parent Question
   4. Enter a valid Choice
   5. Use "AutoAttendantPrompt" as Name
   6. Select "Save"

3. Select "New Item"

   1. Use "Question invalidcode" as Title
   2. Enter a valid Choice
   3. Use "Answer" or "AudioAnswer" as feedback for an incorrect response.
      (optionally also configure an Action)
   4. Select "Save"

Edit Prompt in Prompt list

1. Open the Prompt list

2. Edit the "AutoAttendantPrompt"

   1. Use "Question invalidcode" as Sad
   2. Select "Save"

Add Prompt setting

1. Open the Settings list

2. Select "New Item"

   1. Use "NoPromptReceivedTimeout" as Title
   2. Select "Save"

3. Select "New Item"

   1. Use "MaxPromptResults:" as Title
   2. Enter a number as value, 5 for example
   3. Select "Save"

Add Prompt to Config

1. Login on the AnywhereNow Server

2. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

3. Add the following code to the UCC
   

   Note

   Prompt dll files needs to be placed on the correct location first. Files can be requested in the support portal.

   Copy

   XML

   <Prompts path="prompts\">
   <Identity ByPrompt="AutoAttendantPrompt" WaitForIdentityTaskFinished="true">
   <File>AutoAttendantPrompt\AutoAttendantPrompt.dll</File>
   </Identity>
   </Prompts>

4. Save the config.xml

Restart UCC

The final step is restarting the UCC, so that the prompt can be loaded during startup.

Configure AutoAttendant Prompt

Learn More