Configure AutoAttendant Prompt
Prerequisites
Before entering the AutoAttendant prompt, the prompt needs to be successfully loaded to take effect.
Change Announcements
- Open the Prompt List
- Edit "AutoAttendantPrompt"
- Change Welcome or AudioFile
- Save
Explanation per field
In order to manage AutoAttendant, the following field could be filled in:
- First Name - First name to search on
- First Name (Filter) - T9 translation of First Name, generated by script
- Last Name - Last name to search on
- Last Name (Filter) - T9 translation of Last Name, generated by script
- Department - Department is used to specify results (in case of multiple results)
- Department (Filter) - T9 translation of Department, generated by script
- The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. address / telephone number - Forward customer to this address after contact had been chosen.
Translate Text to T9
After adding a new contact or editing, the text needs to be translated to T9 format. This can be done by an script.
- Download the package
- Unzip package
- Fill in properties
- Site = URL or A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. site
- Username = User to connect to SharePoint
- Password = Password of User
- Open PowerShell as Administrator
- Run convertAutoAttendantItems.ps1
AutoAttendant Contacts Create/Edit/Remove
A Dial Codes can be created, edited or removed.
Warning
Updates to the system are real-time and incorrect entries could cause an interruption in services. Proceed with caution.
Create Contact
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Open the AutoAttendant list.
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Select the “Add new item” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.
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Run the convertAutoAttendantItems.ps1 powershell.
Edit Contact
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Open the AutoAttendant list.
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Tick the respective Contact.
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Select the “Edit Properties” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.
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Run the convertAutoAttendantItems.ps1 powershell.
Remove Contact
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Open the AutoAttendant list.
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Tick the respective Contact.
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Select the “Delete Item” button.