Update Dialogue Manager

Note

An additional AnywhereNow WebAgent for Omnichannel license is required.

Note

An Enterprise license or higher is required to access these features.

Prerequisites

When updating to DC2022.06 or higher:
- ASP.NET Core 6.0.8 (or a later 6.0 series) Runtime & Hosting Bundle is required.
When updating to DC2023.04 or higher:
- Custom Session Plugin is no longer used, for information about removing see: Uninstall Custom Sessions plugin
- EventForwarder Plugin requires the Uri setting, see: Add Plugin Settings

Update

Note

The Dialogue Manager service will perform the update queries on the database. Make sure the account connecting is database owner.

Deploy package

Unzip the AnywhereNow Dialogue Manager package
Edit the properties.ps1
1. Domain = Domain of the install account
2. UserName = Username of the install account
Run install.ps1 in PowerShell as administrator

Restart UCC and validate

Login to the AnywhereNow Application Server
Start Services
Restart "Unified Contact Center"
See the logs if Dialogue Manager is successfully loaded

UCC Logs

C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

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Logs

2019-04-18 15:21:43,560 [14] tx INFO  - CustomSessionPlugin Pushing updates to http://FQDN/DialogueManager/
2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/DialogueManager/api/v1/settings - body: {"Version":"1.1.7"...}

Dialogue Manager log:

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Logs

2019-04-18 16:11:23.0499 Info Found 72 configuration items
2019-04-18 16:11:23.0955 Info Configuration initialized.