Dialogue Cloud

On Premises

Platform Elements / Interceptor / Scenarios

Categories

  • Interceptor
    • User Guide
    • Installation
    • Update
    • Additional Configuration
    • Operation Basics
    • Scenarios
      • How to use Alternative Caller ID
      • Interception behavior explained
    • FAQ

Feedback

Interceptor Scenarios

Below a list of various scenarios for AnywhereNow The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents.:

  • How to redirect direct calls

  • How to redirect internal calls

  • How to use Alternative Caller ID

  • Interceptor interception behavior explained

In this article

  • Interceptor Scenarios
Footer