Release Notes - Hotfix release DC2024.01e

This document contains a list of the updates and current versions of AnywhereNow software and components.

Announcement

DC2024.01e has been made available in a Phased Roll-out to selected customers from September 10th, 2024, with an expected General Availability (GA) no sooner then September 24th, 2024.

Update 25-09-2024: This Bundle will not be made available as GA due to an identified issue in Dialogue Studio API nodes for text messages (text messages like Chat or e-mail processed by DS will prevent Dialoguemanager from operating correctly). A solution for this will be addressed in the first upcoming hotfix. Please keep a lookout for our next hotfix release expected to be DC2024.01f.

Tip

If you’re upgrading from an older bundle, be sure to check out our What's New pages for a comprehensive list of new features and important updates spanning multiple bundles.

Client Components

Note

To enhance our support process, please ensure that client software used is upgraded to the 'minimum required' version mentioned for this bundle, so that the logs provided with the ticket are on par with the Bundle programs. Please note that we will be unable to process support tickets raised on non-matching versions.

⁺= updated in this bundle.
Component	Version	Remark
Ucc.Creator scripts (SharePoint UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. templates)	8.3.0.0	(Recommended version for enhancements below). Upgrading requires careful consideration and planning, Learn More
Power BI template (for Power BI Desktop)	8.8.24303.01	(Minimum required version for this bundle) Learn More
Inflight Wallboard (desktop client)	6.5.7
Snapper (desktop client)	8.7.7	(Minimum required version for this bundle) Learn More

Feature Enhancements

PBI	Description
118769	Updated Timer Use in Opening Hours Logic. Previously, very long scheduled outages (Settings/Holidays) could, under specific circumstances, overflow a timer interval. This issue has now been addressed.
119115	Remove unneeded authorization claims in Dashboardservice and Attendantservices to Enable CORE REST API to work with AnywhereNow Authentication. Authentication token (JWT) will be validated only with the public key in Attendant and Dashboard services for both SignalR and REST API endpoints. User required claim was removed.
120668	Dialogue Studio node caused crash in UCC when forced into a queue. During internal development with other dependent Core services new Dialogue Studio components caused a UCC to crash in a specific scenario (called sent directly into a queue directly after calling in).
120174	Dialogue Studio repeated early termination of welcome message caused Dialogue Studio container to crash. During internal development with other dependant Core services and under stress testing it was found a specific scenario (many repeated calls terminating before finish of playing the welcome audio file) would cause the Dialogue Studio container to crash. This was never in a released bundle but was (one of) cause for delay of this bundle release.
115642	Stop adding to BlockingCollection before Dispose in various integrated Core plugins. Several Core plugins could raise a BlockingCollection after a shutdown initiation of a UCC service preventing the UCC from shutting down (specifically disruptive when a restart was requested/expected). This defect was also a cause of a small memory leak in these plugins when Consultative transfers were processed.
119973	WFMPlugin - Error updating SkillPerAgents The WFM plugin could not process some changes (updates and deletes) in the SkillPerAgent list entries. This has now been addressed
117645	Ignore plugin IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. flow when UCC lacks settings When an IVR plugin (like an identity prompt or enabling Dialogue Studio to handle IVR or identity) is partially configured (i.e. missing settings) in SharePoint errors should be ignored and default IVR flow should be followed.
88028	WebAgent - Shortcut Enabled visually never disables when refreshing the page In WebAgent settings under the MePerson dropdown, the toggle button for Enable Shortcuts could be changed visually but reverted back to the former state when the browser window was refreshed. This has now been addressed
118996, 119857	Addressed various random script errors in Dynamics 365 CTI integration. We have found that several mechanisms of the Microsoft.CIFFramework are not necessary anymore. We have removed the continuous polling mechanism, and a separate call to getEnvironment() is not required anymore as the data from onpagenavigate contains all the information WebAgent needs.
116350	WebWallboard Call Status Issue in Delight transfer, transferee Agent shown in Busy State instead of In-a-Call. In intermediate state of a Delight transfer, when initial hunted Agent performs delight transfer of a customer to another agent and all three participant are in the (conference) call, initial agent was displayed on WebWallboard with Activity "In-a-Call", while transferred-to agent is shown with Activity "Busy". Now a Delight transfer will also show the transferred-to agent (who is an active participant in the conference call) with activity "In-a-call" and not just "Busy", on the WebWallboard.