Announcement
DC2024.02a has been made available in Early Release to selected customers from October 1st, 2024, with an expected General Availability (GA) no sooner then October 15th, 2024.
Update: 16-10-2024: The Early Release has been extended to no sooner then October 21st, 2024
Update: 06-11-2024: The Early Release has been extended to no sooner then November 29th, 2024
Tip
If you’re upgrading from an older bundle, be sure to check out our What's New pages for a comprehensive list of new features and important updates spanning multiple bundles.
This document contains a list of the updates and current versions of AnywhereNow software and components.
Client Components
Note
To enhance our support process, please ensure that client software used is upgraded to the 'minimum required' version mentioned for this bundle, so that the logs provided with the ticket are on par with the Bundle programs. Please note that we will be unable to process support tickets raised on non-matching versions.
| Component | Version | Remark |
|---|---|---|
| Ucc.Creator scripts (SharePoint UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. templates) |
8.3.0.0 |
(Recommended version for this bundle) |
| Power BI template (for Power BI Desktop) |
8.9.24302.01 |
(Minimum required version for this bundle) |
| Inflight Wallboard (desktop client) | 6.5.7 | |
| Snapper (desktop client) |
8.7.7 |
(Minimum required version for this bundle) |
Special mention-related settings changes
New Graph Permission Required for WebAgent
To enable the new Job Title and Department search functionality in the WebAgent, the user.read.all permission must be added to the WebAgent Enterprise Application. This can be done by following this URL:
New ASP .NET Core requirement for WebAgentService, Dialogue Manager, and Dialogue Providers
The WebAgent Service, Dialogue Manager, and Dialogue Providers have been upgraded and now requires .NET Core 8.0. You can download it from the following link: Download .NET Core 8.0
Feature Enhancements
Known Issues
Known Issues are currently under development and 'expected' to be included in the first upcoming release.
Please note, these items are typically still under investigation, therefore no more specific information can be given at this time. We provide this pure as high level information in advance but ask you for your patience if you may be encountering a similar issue. Please raise a regular support ticket if not done so already if you suspect a similar occurrence.
| PBI | Description |
|---|---|
| 123321 |
Dialogue Studio Say node cannot use Custom Voice functionality. When using the Custom Voice functionality in a Say node within Dialogue Studio, an error message is displayed, and the audio fails to play. |
| 124555 |
Issues with Authentication Refresh and Cache in Dialogue Studio with AnywhereNow Authentication. We have identified problems with the authentication refresh and cache mechanisms when using Dialogue Studio in combination with AnywhereNow Authentication. Specifically, Dialogue Studio fails to process the refresh token correctly, resulting in authentication failures once the initial token expires. The current workaround is to re-login in a new browser session (close the entire browser or use incognito mode) or click the log-out button in Dialogue Studio. Importantly this has no impact on the flows within Dialogue Studio. |
| 124617 |
Incorrect queue positions in the Dialogue Studio WaitingQueue node. We have identified a problem that when using Dialogue Studio, the queue position values in the output object of the Waiting Queue node are incorrect. If you are using these for a Say or Play node, the customer will hear the wrong position. This issue does not affect Queue Messages in SharePoint, only those in Dialogue Studio. |
|
123589 |
Mixed Case for Agent SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. Address in SharePoint and Login. When using the New Setting for Dialogue Items on Waiting Tab in WebAgent (either Workaround: Ensure all entries are in lowercase, which is typically the default for the UPN field. |
| 130012 |
Issue with "Open debug in new window" option in Dialogue Studio. We have identified a problem when the debug message button "Open in a new window" is used. This can cause restarts or failures of your Dialogue Studio. We advise to not use this option and keep using the default debug window embedded in the Dialogue Studio UI. |