AnywhereNow Platform Element End-of-Support Overview
Introduction
AnywhereNow products, features and underlying platform elements are subject to continuous development. Product and functionality changes are driven by both (strategic) decisions and external influences like underlying technology changes, global trends, changing security standards, etc. This also means that sometimes a platform element will reach an end-of-support state. For example, alternatives have come to exist or are on the horizon, the functionality has become integrated in another platform element, or the development effort needed to maintain a platform element does not weigh up to the decline in use of a platform element. For the below listed platform elements the end-of-support state has been reached or is planned.
Definition
End-of-Support (EOS)
End-of-support is defined as a state where the software or product may continue to operate as designed, but manufacturer will not investigate or alter the product to adapt to external or internal changes. The software may continue to work on an existing platform until or beyond that moment, but is subject to a gradual or abrupt termination of functionality. AnywhereNow will no longer respond to any questions or requests about the product, other than suggesting a replacement product or alternative method.
Platform Element List
The following Platform Elements have been marked for End-of-Support as per mentioned EOS Date:
| Platform Element |
EOS Date |
Reason | Suggested Replacement |
|---|---|---|---|
| Bridg App | 31-01-2021 | Bridg was the mobile app (on Android and iOS) for retrieving and displaying realtime CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. contact details from a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. to an agent on a mobile phone. | |
| Extension Window for Skype for Business | 15-06-2022 |
The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product |
WebAgent |
| CRM plugins for Extension Window for Skype for Business | 15-06-2022 | The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product. | CTI WebAgent or WebAgent with CRM Service |
| Email Dialogue Provider for Extension Window for Skype for Business | 15-06-2022 | The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, AnywhereNow can no longer support the product. | WebAgent with Email Dialogue Provider for Dialogue Manager |
| Dialogue Intelligence (a.k.a. SSRS Reports) | 22-06-2022 |
With the advent of Microsoft's Power BI as a new data intelligence platform for both On-Premise and Cloud solutions, AnywhereNow has decided to stop development and support of the Dialogue Intelligence solutions on SSRS (only available for On-Premise platforms/servers). |
Power BI |
| InDialogue (AppSource) for Teams. |
11-10-2022 |
The AnywhereNow InDialogue App from the Teams app store allowed an AnywhereNow supervisor chat communication with a UCC. | Supervisor Functionality in Snapper or WebAgent |
| WebChat 1.0 | 13-12-2022 |
WebChat 1.0 (also known as WebChatPlus) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. Besides the Microsoft dependencies the used jQuery library (version 3.2.0) is also deprecated. AnywhereNow can no longer support this product. |
WebChat for DialogueManager |
| CallMe (website add-in) | 13-12-2022 |
CallMe (add-in on Website) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. Besides the Microsoft dependencies the used jQuery library (version 3.2.0) is also deprecated. AnywhereNow can no longer support this product. |
Adaptive Cards Adaptive Cards are preformatted boilerplate messages that can be selected by an agent to be sent to a client. They are written using an open card exchange format that allows the developers to 'write once' and share with any compliant host application or other Microsoft 365 Power Suite Apps (like Bookings or Customer Voice) |
| BotManager (a.k.a. BotFramework) | 13-12-2022 |
BotManager (behind Webchat 1.0) was designed as an integration into an On-Premise Skype for Business eco-system. It relied on now deprecated authentication mechanisms to Microsoft Exchange, ASP.NET Core (2.2) and .NET (3.1), versions declared End-of-Support by Microsoft. AnywhereNow can no longer support this product. |
Cloud Cognitive Service Bot networks (e.g. Google/ Microsoft AI) and Dialogue Studio |
|
Timerjobs script (for SharePoint lists) |
21-10-2022 |
Native alternatives from Microsoft have become available and mainstream in the form of Power Automate. AnywhereNow has decided that maintaining an own solution does not constitute any benefit. AnywhereNow will no longer support this product. |
Power Automate |
| Retention Policy script (for SharePoint libraries and lists) | 21-10-2022 |
Native alternatives from Microsoft have become available and mainstream in the form of Power Automate and native SharePoint on Microsoft 365 Library management features. AnywhereNow has decided that maintaining an own solution does not constitute any benefit. AnywhereNow will no longer support this product. |
Power Automate or native SP Library Information Management Policy settings |