Core - Enterprise Plus
Note
This feature is only available to Enterprise Plus License users.
Introduction
With the Enterprise Plus License, you will be able to use additional Services for separate A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.’s.
Advantages
Below a list of the advantages of using Enterprise plus:
- Run multiple instances of the Core service
- Restart UCC separately without restarting all UCCs
- Run multiple versions parallel
- KPI's per service instance
- Logging per service instance