Install Email Dialogue Provider
Note
An Enterprise license or higher is required to access these features.
To install the Email Dialogue Provider the following steps need to be made.
Prerequisites
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CallPropery service installed and configured, Learn More
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Universal Timeline service installed and configured, Learn More
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ListsPlugin installed and configured, Learn More
Link UCC to WebAgent
First the WebAgent Service need to be installed.
Install Custom Sessions
For the UCC the to be able to handle Text Session, the custom sessions plugin needs to be deployed.
Install Email Dialogue Provider
The next step is to deploy the Email Dialogue Provider