Install Email Dialogue Provider
Note
An Dialogue Cloud WebAgent for Omnichannel license is required.
Note
An Enterprise license or higher is required to access these features.
To install the Email Dialogue Provider the following steps need to be made.
Prerequisites
-
CallPropery service installed and configured, Learn More
-
Universal Timeline service installed and configured, Learn More
-
ListsPlugin installed and configured, Learn More
Link UCC to WebAgent
First the WebAgent Service need to be installed.
Install Custom Sessions
For the A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. the to be able to handle Text Session, the custom sessions plugin needs to be deployed.
Install Email Dialogue Provider
The next step is to deploy the Email Dialogue Provider