Install WhatsApp and SMS Dialogue Provider
Note
An Enterprise license or higher is required to access these features.
To install the WhatsApp and SMS Dialogue Provider the following steps need to be made.
Prerequisites
-
CallPropery service installed and configured, see: Install Call Property Service
-
Universal Timeline service installed and configured, see: Install Universal Timeline Service
-
ListsPlugin installed and configured, see: Install Lists plugin
Link UCC to WebAgent
First the WebAgent Service need to be installed.
Install Custom Sessions
For the UCC the to be able to handle Text Session, the custom sessions plugin needs to be deployed.
Install CM or Vonage Dialogue Provider
The next step is to deploy the WhatsApp and SMS Dialogue Provider specific to you Dialogue Partner
-
Based on your WhatsApp Partner:
Warning
You cannot use both WhatsApp & SMS providers (CM or Vonage) in the same UCC. Each of these provider needs its own UCC with its own business number(s).
You can use multiple numbers from the same provider in one UCC.
Other providers like Email (EDP) and WebChat (WCDP) can also be collocated in that same UCC.