Install WhatsApp and SMS Dialogue Provider

Note

An additional AnywhereNow WebAgent for Omnichannel license is required.

Note

An Enterprise license or higher is required to access these features.

To install the WhatsApp and SMS Dialogue Provider the following steps need to be made.

Prerequisites

CallPropery service installed and configured, see: Install Call Property Service
Universal Timeline service installed and configured, see: Install Universal Timeline Service
ListsPlugin installed and configured, see: Install Lists plugin

First the WebAgent Service need to be installed.

For the UCC the to be able to handle Text Session, the custom sessions plugin needs to be deployed.

The next step is to deploy the WhatsApp and SMS Dialogue Provider