Removing a UCC

As part of managing one or more UCCs, you may want to remove a that is no longer needed. The procedure is described in this article.

Shut down UCC

  1. Remove UCC from config

    The default path of this file is:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

  2. Delete the UCC cache folder

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Cache

Remove from Skype for Business

  1. Delete the Skype for Business TrustedApplication via with the cmdlet:

    1. Remove-CsTrustedApplication -Identity serverfqdn/urn:application:ucc_name

Remove MSMQ's

  1. Delete the MSMQ’s of the UCC via:

    1. Computer Management
    2. Services and Applications
    3. Message Queueing
    4. Private Queues
    5. Search for the MSMQ named: ucc_ucc_name and choose right click, delete.

    Warning

    Be careful, only perform this step when the UCC is offline.

Remove from SharePoint

  1. Open the SharePoint configuration site of the UCC. (can be copied from the config.xml earlier)

    1. Open the gear icon and go to Site Settings
    2. Choose Delete this site
    3. Confirm and Delete
    4. (Template 6.0 or higher) Also remove the UCC from the UCC Creator list.

(Optional) Remove Webchat

  1. Delete the following files:

    1. In C:\Inetpub\wwwroot\
      1. Delete ChatHub_ucc_name
      2. Delete WebChat_ucc_name
    2. In IIS
      1. Delete ChatHub_ucc_name
      2. Delete WebChat_ucc_name