Core User Guide

User Input

• Adaptive Cards

  Adaptive Cards can be used as pre-programmed UI components for WebChat 2.

• Reason Codes

  Reason Codes are pre-defined selectable statuses displayed in our applications to show an Agent activity beyond Microsoft Presence (like lunch or interview).

• Call Classifications

  CallClassifications are pre-defined selectable tags which can be added to each conversation using the WebAgent.

• Canned Responses

  Canned Responses can be used as pre-defined responses in the WebAgent when using a DialogueManager Channel (Chat, e-mail, WhatsApp).