Setup Inbound priority for Interceptor
By default if 2 intercepted A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s call each other then the Outbound UCC will have priority over the Inbound UCC, for more details see: Interceptor interception behavior explained
Configuration
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Navigate to Install directory:
C:\Program Files\SipInterceptor
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Open the config:
SipInterceptor.Service.exe.config
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Add the key "inboundBeforeOutboundInternalUsers":
XML<?xml version="1.0" encoding="utf-8" ?> <configuration> <startup useLegacyV2RuntimeActivationPolicy="true"> <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" /> </startup> <appSettings> <add key="inboundBeforeOutboundInternalUsers" value="true" /> </appSettings> </configuration>
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Open the Services
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Restart the Interceptor Service:
Warning
This step will disconnect active intercepted calls.
Sip Interceptor Service