Uninstall Interceptor
Preparation
Before starting the un-installation, make sure the following preparations are taken:
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For each A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.:
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Remove the Default Routing Endpoint from the Endpoints list
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Remove the The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. Related Settings
- UseInboundAudioRecording/EnableInboundInterception
- UseOutboundAudioRecording/EnableOutboundInterception
- InteruserRecordingDisabled
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Restart UCC(s)
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(Optional) Remove the Default Routing Endpoints from Skype for Business
When the above preparations are completed, the uninstalling can be continued.
Uninstalling the Interceptor
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Login to the Front End Server(s)
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Open Services
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Stop the "The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. Interceptor Service"
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Open Command as Administrator
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Run the following command
Commandsc.exe delete SipInterceptorService
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Delete the files from Program Files:
Path: C:\Program Files\SipInterceptor\