Setup Topology Information cache for Interceptor
Optional for large environments; The AnywhereNow SipInterceptor can startup with topology information cached so large queries are no longer required.
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Create a new folder on disc (or a share), for instance:
File pathC:\Data\Interceptor\Caches or \\SharedApps\SipInterceptor\Caches
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Start PowerShell as administrator and run the following commands:
PowerShellGet-CsUser | select SipAddress, LineURI, DisplayName, WhenCHanged | Export-Clixml C:\Data\Interceptor\Caches\users.xml Get-CsTrustedApplicationEndpoint | select SipAddress, LineURI, DisplayName, WhenChanged | Export-Clixml C:\Data\Interceptor\Caches\endpoints.xml Get-CsCommonAreaPhone | select SipAddress, LineURI, DisplayName, WhenChanged | Export-Clixml C:\Data\Interceptor\Caches\commonareaphones.xml Get-CsCallParkOrbit | Export-Clixml C:\Data\Interceptor\Caches\callparkorbits.xml Get-CsDialInConferencingAccessNumber | Export-Clixml C:\Data\Interceptor\Caches\dialinconferencingaccessnumber.xml
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Make sure to replace the “C:\Data\SipInterceptor\Caches” path for the path you have created.
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Now open ‘C:\Program Files\SipInterceptor\Wsp.Anywhere365.SipInterceptor.Service.exe.config’ with Notepad or an alternative text editor
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Modify the ‘interceptorConfiguration path’ parameter to point to the newly created cache folder
XML<interceptorConfiguration path="C:\Data\Interceptor\Caches"> <caches> <endpoints endpointType="UserEndpoint" fileName="users.xml" /> <endpoints endpointType="ApplicationEndpoint" fileName="endpoints.xml" /> <endpoints endpointType="CommonAreaPhone" fileName="commonareaphones.xml" /> <endpoints endpointType="CallParkOrbit" fileName="callparkorbits.xml" /> <endpoints endpointType="DialInConferencingAccessNumber" fileName="dialinconferencingaccessnumber.xml" /> </caches> </interceptorConfiguration>
Note
Once created the The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. service will make sure the cache stays up to date.