AnywhereNow has the following products available.
Email Dialogue Provider
The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends AnywhereNow Dialogue Manager input to Webchat.
WhatsApp and SMS Dialogue Provider
The WhatsApp and SMS Dialogue Provider extends AnywhereNow Dialogue Manager input to WhatsApp and SMS.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.