AnywhereNow has the following products available.
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Remote Presence Updater
This gives the manager the ability to adjust the presence of his agents.
Notifications
Alert the Supervisor with automatic messages, based on triggers in the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..